At AURUM TREAD, every order is prepared with care before being handed over to one of our shipping partners.

Our orders are shipped from France. Available delivery methods may vary depending on the destination, parcel weight, service availability and the options offered at checkout.

​

​

1. Order preparation

Once payment has been confirmed, the order is prepared for dispatch.

The preparation time is separate from the carrier’s transit time.

During busy periods, particularly collection launches, drops, promotional events or holiday periods, preparation times may be slightly longer.

As soon as the order is handed over to the carrier, a shipping confirmation email is sent to the Customer where tracking is available.

​

​

2. Delivery methods

AURUM TREAD works with various carriers and logistics services, including through the Boxtal platform.

Depending on the destination and parcel characteristics, several delivery methods may be offered:

• home delivery;

• home delivery with signature;

• pickup-point delivery;

• express delivery;

• international delivery.

The carriers actually available are displayed when the order is confirmed.

Depending on the areas served, they may include:

• Colissimo;

• Chronopost;

• Mondial Relay;

• Colis Privé;

• Relais Colis;

• DHL;

• UPS;

• or any other carrier available through our logistics partners.

A carrier appearing in this list is not guaranteed to be available for every destination or every order.

​

​

3. Mainland France

AURUM TREAD delivers within mainland France to home addresses or, where available, to pickup points.

Transit time is generally between 2 and 6 business days, depending on the carrier and service selected.

Exact rates are calculated based in particular on:

• the parcel weight;

• the delivery method;

• the carrier;

• the destination.

They are displayed before final confirmation of the order.

​

​

Free shipping

Standard delivery is free in mainland France for orders of €50 or more, subject to the conditions displayed at checkout.

​

​

4. Delivery within Europe

AURUM TREAD can deliver to several European countries.

Depending on the destination, delivery may be made to a home address or pickup point where this option is available.

​

​

Western Europe

Destinations may include:

• Belgium;

• Germany;

• Luxembourg;

• the Netherlands;

• Austria;

• and other destinations offered at checkout.

Transit time is generally between 3 and 6 business days.

Shipping may be free on orders over €80 where this condition is offered for the destination concerned.

​

​

Southern Europe

Destinations may include:

• Spain;

• Portugal;

• Italy.

Transit time is generally between 2 and 6 business days.

Shipping may be free on orders over €100 where this condition applies.

​

​

Northern and Eastern Europe

Destinations may include:

• Denmark;

• Sweden;

• Finland;

• Estonia;

• Latvia;

• Lithuania;

• Poland;

• the Czech Republic;

• and other countries offered at checkout.

Delivery times are generally between 6 and 10 business days.

Shipping may be free on orders over €120 where this condition applies.

The rates and services actually available are always those displayed at checkout.

​

​

5. Delivery to French overseas territories

AURUM TREAD may offer delivery to certain French overseas territories, including:

• Martinique;

• Guadeloupe;

• French Guiana;

• Réunion;

• Mayotte;

• Saint Martin;

• Saint Barthélemy.

Delivery times are generally between 5 and 10 business days, excluding any customs or tax formalities.

Depending on the destination, local taxes, duties, octroi de mer, customs-clearance fees or other charges may be applied upon receipt.

French overseas territories are subject to specific tax and customs rules, including for certain shipments originating in mainland France. Douane.gouv.fr

Where free shipping is offered for these destinations, the applicable threshold is shown before the order is confirmed.

​

​

6. International delivery outside the European Union

AURUM TREAD may ship orders to certain destinations outside the European Union.

The countries actually available are those offered when the delivery address is entered.

Depending on the destination, carriers may include:

• DHL;

• UPS;

• Colissimo International;

• or other partners available through our logistics platform.

Delivery times may vary significantly depending on:

• the destination country;

• the carrier;

• the selected delivery method;

• customs formalities;

• periods of high activity.

As a guide, delivery times may generally range from 5 to 15 business days depending on the destination.

​

​

7. Customs duties, taxes and import charges

For deliveries outside the European Union or to certain territories with a special tax regime, customs formalities and duties, taxes or customs-clearance fees may apply.

These amounts do not necessarily correspond to the charges billed by AURUM TREAD when the order is placed and may be collected directly from the recipient by local authorities or the carrier.

Customs rules may vary depending on the destination country, the nature of the goods and their value. Douane.gouv.fr

Customers are encouraged to check with the competent authorities in their country before ordering.

AURUM TREAD cannot guarantee in advance the amount of any duties, taxes or customs-clearance fees applied by the destination country.

​

​

8. Limited-stock drops

Products offered as part of a drop with stock available are prepared and shipped within the timeframes normally stated for standard orders.

Because certain launches may generate a high volume of orders, slightly longer preparation times may occasionally be necessary.

Where this can be anticipated, specific information is shown on the product page or at checkout.

​

​

9. Pre-order products

Certain products may be offered as part of a pre-order drop.

In this case, the product is not necessarily available for immediate dispatch.

The “Pre-order” label and the estimated dispatch or delivery date or period are shown before the order is confirmed.

The stated pre-order timeframe takes into account in particular:

• manufacturing;

• quality control;

• transport to AURUM TREAD;

• order preparation;

• and then delivery to the Customer.

If the announced timeframe changes significantly, AURUM TREAD will inform the Customer.

The contractual provisions applicable to pre-orders are set out in the General Terms and Conditions of Sale.

​

​

10. Orders containing different types of products

Where the same order contains:

• products available immediately;

• and one or more pre-order products,

the order may be shipped in one shipment once all products are available or, depending on the options offered at checkout, in several shipments.

Where combined shipment is selected, the order is shipped once all items are available.

​

​

11. Delivery tracking

Where tracking is offered by the carrier, the Customer receives an email containing the information needed to track the order.

Tracking may also be available from the customer account where this feature is provided.

Once the parcel has been handed over to the carrier, tracking information is updated by the carrier.

​

​

12. Delivery address

The Customer must carefully check the delivery address entered before confirming the order.

It must include all necessary information, including:

• first and last name;

• street number and street name;

• additional address details where necessary;

• postal code;

• city;

• country;

• telephone number where required by the carrier.

AURUM TREAD cannot be held responsible for a delay or inability to deliver resulting directly from an incorrect, incomplete or insufficient address provided by the Customer.

Where a parcel is returned to AURUM TREAD for this reason and a new shipment is requested, the costs of that new shipment may be charged to the Customer.

​

​

13. Absence at the time of delivery

Where the selected delivery method requires the recipient to be present and they are absent, the carrier may:

• make another delivery attempt;

• make the parcel available at a collection point;

• or apply the procedure set out in its own transport terms.

The Customer must comply with the time limits communicated by the carrier for collecting the parcel.

​

​

14. Unclaimed parcel or parcel returned to the sender

Where a parcel is returned to AURUM TREAD, in particular because of:

• an incorrect address;

• an unclaimed parcel;

• expiry of the holding period at a pickup point;

• or an inability to deliver attributable to the recipient,

the Customer may contact AURUM TREAD to find out about possible reshipment options.

Any costs associated with a new shipment may be borne by the Customer where the return results from a cause attributable to them.

​

​

15. Delivery delay

The timeframes shown on the website are the applicable or estimated timeframes based on the information provided when the order is placed.

Delays may occasionally occur due in particular to:

• a high volume of orders;

• a logistics incident;

• weather conditions;

• a strike;

• disruption to the transport network;

• customs formalities;

• or an event beyond AURUM TREAD’s control.

The Customer’s rights in the event of delay are defined in the General Terms and Conditions of Sale.

​

​

16. Lost or damaged parcel

Where a parcel is marked as delivered but has not been received, or where it is visibly damaged during transit, the Customer is encouraged to contact customer service promptly.

We recommend keeping:

• the packaging;

• the shipping label;

• the products concerned;

• and, where possible, photographs documenting the condition of the parcel.

AURUM TREAD may open an investigation with the carrier where the situation requires it.

The Customer’s statutory warranties and rights remain applicable in accordance with the General Terms and Conditions of Sale.

​

​

17. Delivery charges

Delivery rates may change depending on carrier pricing and the logistics platform used.

For this reason, the rates displayed at checkout take precedence over any indicative rate that may appear on this page.

Before making payment, the Customer can view the exact delivery charge applicable to the order.

​

​

18. Customer service

For any question concerning delivery, a delay or order tracking, you can contact:

AURUM TREAD

Email: support@aurumtread.com

Contact form available at:
www.aurumtread.com/contact

​

​

Last updated: September 25, 2026