FAQ
"Orders and Payments"
Q1: What payment methods do you accept?
A: We accept credit and debit cards (Visa, MasterCard, American Express) as well as PayPal for secure payments.
Q2: How can I check the status of my order?
A: You will receive a confirmation email after your order and a tracking number will be sent to you once your order has been shipped. You can also track your order directly from your account on our website.
Q3: Can I change or cancel my order after placing it?
A: You can modify or cancel your order within 24 hours of purchase by contacting us directly through our contact form or using live chat.
2. Delivery and Shipping
Q1: What are the delivery times and costs?
A: Delivery is fast and free for all orders over [amount to be specified]. Delivery times are 5 to 7 days for mainland France and 7 to 10 days for international orders.
Q2: Do you ship internationally?
A: Yes, we ship to several countries. Fees and delivery times may vary depending on the destination.
Q3: How can I track my package?
A: Once your order has been shipped, you will receive an email with your tracking number. You can track your package in real time through our carrier's website.
3. Returns and Exchanges
Q1: What is your return policy?
A: You can return any unworn and unwashed item within 15 days of receipt for a refund or exchange. See our return policy page for more details.
Q2: How do I make a return or exchange?
A: To initiate a return, please contact our customer service via the contact form or live chat. We will provide you with the steps to follow and a return label.
Q3: Do I have to pay for return shipping?
A: Returns are free for all domestic orders. For international returns, fees may apply.
4. Products and Sizing
Q1: How to choose the right size?
A: Check out our size guide available on each product page to help you choose the perfect size. Our items are designed in an oversized style for optimal comfort.
Q2: What materials are your sweatshirts made of?
A: Our sweatshirts are made from high quality materials, primarily organic cotton blended with polyester for maximum comfort and durability.
Q3: How do I care for my sweatshirt?
A: To maintain the quality of your sweatshirt, wash it cold and avoid tumble drying. Detailed care instructions are available on each product label.
5. About Aurum Tread
Q1: What is the story of Aurum Tread?
A: Aurum Tread was born out of a passion for oversized style and modern comfort. We are committed to providing quality clothing that is both stylish and comfortable for a streetwear-loving customer base.
Q2: Where are your products manufactured?
A: Our products are carefully designed by our supplier in China to ensure contemporary design and lasting quality.
Q3: How can I stay informed about your latest news?
A: Subscribe to our newsletter and follow us on Instagram, Facebook, and TikTok to be the first to discover our new collections and exclusive offers.
6. Customer Support
Q1: How to contact customer service?
A: You can contact us through our contact form, by email at support@aurumtread.com , or use the live chat available on our website.
Q2: What are the customer service hours?
A: Our customer service is available Monday to Friday, 9am to 6pm. We will respond to all your inquiries within 24 hours.
Q3: Can I get real-time support?
A: Yes, our live chat option is available to answer all your questions in real time during our business hours.